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UDC 628.161.32

Karmazinov F. V., Kirimitchiev A. P., Biriukov K. K.

EFQM Excellence Model – perspective direction for the coming years

Summary

SUE «Vodokanal of St. Petersburg» has been making every effort to achieve improvements in the management system, from ISO 14000 and 9000 certification to getting into the final of the EFQM European Foundation of Quality Management contest. EFQM Excellence Model developed by the foundation allows the companies implementing in practice the Fundamental concepts and RADAR logic. RADAR logic is a dynamic assessment framework and powerful management tool. «Ideal Vodokanal» concept was suggested as a result of the benchmarking activities of the entire enterprise aimed to developing a proprietary production system that shall promote solicitous attitude to the company assets and raise self-responsibility of every employee. The importance of self-assessment in the production system is shown. The information is given on the home production system «4E: efficiency, ecology, economics and evolution». Continuous improvement of the enterprise management system and development of the coherent production system allow SUE «Vodokanal of St. Petersburg» to continuously improve the quality of services to the satisfaction of the customers; achieve the performance targets; make a significant contribution to the sustainable future and to the improvement of water and wastewater systems.

Key words

quality management system , EFQM Excellence Model , benchmarking

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